CASE STUDY: NSW Department of Family & Community Services (Housing)

Details:
20 teams of 20 customer service officers (CSOs) & team leaders (total 400)
2018/2019

Client Needed:
A tailored approach to improving customer service

Anthony’s Solution:
Creation & implementation of a bespoke customer engagement program: 2 hour workshop

The Results:
Significant increase in customer service levels within months of implementation
A more resilient, capable & collaborative CSO team

CASE STUDY: Travelex

Details:
150 store managers throughout Europe & the UK
Managers conference , London
June 2016

Client Needed:
Something to help the leaders drive team cohesion and stronger leadership.
Help the leaders believe that they can achieve better results.

Anthony’s Solution:
Half day Brain Blinkers workshop (with pastel sketching)

The Results:
The managers implemented the Brain Blinkers methodology and language to drive results with their respective teams, and senior leaders noticed the changes were consistent in the months and years after the session.

CASE STUDY: Elanco & Roche Virtual Workshops

Details:
During the Covid pandemic of 2020, many companies reached out for help with virtual learning. This case study looks at 2 companies that had similar objectives.

Clients Needed:
Help the team stay connected & engaged when they can’t be together
Build resilience during a very tough time
Help them identify & remove their mental barriers

Anthony’s Solution:
Short, sharp series of 60 minute virtual workshops, tailored to the specific needs of the client

The Results:
overwhelmingly positive feedback from all involved
all participants using the language and implementing the concepts to help the become more resilient & connected virtually